Effective Date: 1st November 2024

RakanWorks respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information in compliance with the Personal Data Protection Act 2010 (PDPA) and other relevant Malaysian laws.

1. Information We Collect
  • Account Information: When you register for the Service, we collect your name, email address, phone number, and other necessary details.
  • Usage Data: We collect information on how you interact with the Service, such as login times, pages viewed, and actions taken.
  • Device Information: We may collect information about the device you use to access the Service, including IP address, browser type, and operating system.
2. How We Use Your Information
  • Provide the Service: We use your information to deliver, maintain, and improve the Service.
  • Communication: We may send you service-related announcements and updates. You may also receive promotional communications based on your preferences.
  • Compliance: We use your data to ensure compliance with applicable Malaysian laws and regulations.
3. Data Sharing
  • RakanWorks does not sell or share your personal data with third parties. All personal data of employees is strictly used within the system to operate features and functionalities for your organization.
  • Data shared internally with RakanWorks staff is limited to user account and company-related information for purposes such as sales, marketing, and support. This ensures you receive the best service and support for the platform.
  • All data is securely stored and protected, and access is restricted to only those involved in the operation of the platform. No data is shared with any external parties not directly involved in supporting or maintaining the Service.
  • RakanWorks may disclose your information only if required by Malaysian law or to protect the rights and safety of RakanWorks, its users, or others.
4. Data Security
  • RakanWorks implements industry-standard encryption, firewalls, and access controls to safeguard all user data.
  • Regular security audits and compliance checks ensure the platform adheres to Malaysian cybersecurity standards and protects against unauthorized access.
  • We comply with the PDPA and guarantee that all data storage and processing activities are secure and legal.
5. Your Rights
  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You may request the deletion of your data, subject to legal or contractual obligations.
  • Opt-Out: You can opt out of receiving promotional emails at any time.
6. Cookies
  • RakanWorks uses cookies to improve the functionality of the Service and personalize your experience. You can manage your cookie preferences through your browser settings.
7. Third-Party Services
  • The Service may contain links to third-party websites. RakanWorks is not responsible for the privacy practices or content of these external sites.
8. Changes to the Privacy Policy
  • RakanWorks may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
9. Contact Us
  • If you have any questions or concerns about this Privacy Policy or your data rights under Malaysian law, please contact us at hello@rakanworks.com.
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